Frequently Asked Questions
If you're interested in learning more about visiting Maui after the fires on August 8, 2023, including accessibility to campgrounds, etc., please visit our Maui Fires FAQ here.
I just booked my camper van and am so excited! Now how should I plan to get my van? And how do I return?
We're excited to welcome you to Maui! When you book a reservation we ask that you share with us your flight details so we can arrange pick up and drop off scheduling ahead of time, and we will communicate detailed instructions for your arrival and departure. At this time we are only offering pick up and drop off at our shop location, which is a convenient 5 minutes from Kahului (OGG) airport!
Can I pick up my camper van at the airport?
We do not offer any airport parking lot pick up or drop off options at this time, as commercial/rental vehicle parking is not allowed at Kahului (OGG) airport. However, our location is a super easy 5 minute Uber/Lyft away from the airport!
We arrive in the evening (after 5 PM), how/where do we get our van?
If you are scheduled to arrive after-hours, please notify us so we are aware you will be doing an unassisted pick up. We will share with you instructions on where to locate your camper van, how to access the key and any other important information, along with our exclusive Van Life Adventure map of Maui and informational binder, which will be located within the van when you pick up! Note: we do not offer any unassisted airport parking lot pick up or drop off options at this time.
Can we pull over and spend the night anywhere we want?
No, you cannot camp overnight at public beaches or parking lots. Overnight camping is only allowed at permitted campgrounds (see our recommended camping locations) and is strictly enforced by the law and local communities. We do not allow illegal and/or renegade camping in our vehicles.
Should we make campsite reservations ahead of time?
Yes! Camping on Maui has become extremely popular and campgrounds fill up fast, so please plan ahead. Once you book a campervan, feel free to email us for guidance if you are having trouble finding a campground to reserve. Also, please do check out our Camping Locations page to see which campgrounds are on the island. We do not allow illegal and/or renegade camping in our vehicles.
Where can we shower or use a restroom?
Among the hundreds of beaches around the island, a few dozen have nice fresh water showers and well-maintained bathrooms between the beach and the parking lot.Many campgrounds also have showers available, including Camp Olowalu (You can purchase a $10 day pass if you're not camping here).
Can we drive up Haleakala?
Yes, but please keep in mind that it's an arduous (10,000 ft in just 45 miles) uphill journey, so schedule enough time for the adventure. Also, we ask that you please do not take multiple trips to the summit as it's exceptionally strenuous on the engine and brakes.
Can we drive the entire south/east side loop of Maui?
No. The vans are NOT built for driving off-pavement, so dirt roads are off-limits. Especially the rough, winding section of road between Haleakala Park (7 Sacred pools) in Kipahulu and Mile Marker 30 in Kaupo (See the map at the top of the Camping Locations page.) Guests will incur a hefty fee for driving on this prohibited portion of road.
What comes with the van (cookware, towels, etc.)?
We provide you with high-quality sheets, a blanket, pillows, camping stove, fuel, full kitchen kit and more. We also include our exclusive Van Life Adventure map, as well as an informational binder that shares more details about the van and other items to make your trip super smooth! See our booking page for information about what is included!
Is there anywhere for me to charge my phone in the van?
Yes! Our camper vans all have power inverters that include one to two USB ports, as well as two 3-prong outlets for any charging needs.
What is North Shore Vans' cancellation policy?
We offer a moderate cancellation policy. Reservations may be cancelled within 24 hours of booking for a full refund. Reservations cancelled after that 24 hour booking period, but more than 7 days before your arrival date will result in a 75% refund. Reservations cancelled 7 days or less before your arrival date will result in a 50% refund. Keep in mind cancellation policies vary among booking platforms, which means your booking's specific cancellation policy may be different than what is listed above.
Do you have recommendations for surfing or snorkeling tours?
Yes! Feel free to send us an email at email@example.com and we'll share with you our favorite surf and snorkel rental shops, as well as our favorite instructors or tour operators for a once in a lifetime experience exploring Maui's coast!
Do you offer a kama'aina discount?
Yes! We love to host local Hawai'i residents and show our appreciation with a discounted rate. Please send us a message at firstname.lastname@example.org to receive a discount code. Note that a Hawai'i state ID is required.
If we have our own coverage, will you waive the insurance fee?
We will waive our insurance fee if you have your own insurance policy that covers our vans specifically. Keep in mind that RV rentals vary from a typical car rental, so the coverage requirements are different. If you have sufficient coverage for RV rentals and prefer to use that coverage from your personal auto policy, simply send us an email at email@example.com to receive an insurance binder request form, then send it to your insurance company so they can confirm with us that you have RV rental insurance for the dates of your trip. We must receive confirmation of coverage directly from your insurance company in order to waive the fee from our insurance partner. See our Insurance FAQ here!