Frequently Asked Questions 

Surfing Equipment Repairs

If we have our own coverage, will you waive the insurance fee?

We will waive our insurance fee if you have your own insurance policy that covers our vans specifically. Keep in mind that RV rentals vary from a typical car rental, so the coverage requirements are different. If you have sufficient coverage for RV rentals and prefer to use that coverage from your personal auto policy, simply send us a message to receive an insurance binder request form, then send it to your insurance company so they can confirm you have RV rental insurance for the dates of your trip. We must receive confirmation of coverage directly from your insurance company in order to waive the fee from our insurance partner. See our Insurance FAQ here! 

Do you offer airport shuttle?​

Yes! Just add "Airport Shuttle" to your reservation during the checkout process, and then be sure to share your arrival/departure flight information so we can confirm your timing.

 

We arrive in the evening (after 6pm), how/where do we get our van?

If you are scheduled to arrive late, add "Airport Park'n Go" to your reservation during the checkout. We will leave your van in the airport parking lot near baggage claim, along with our exclusive Van Life Adventure map of Maui.

 

Can we pull over and spend the night anywhere we want?

No, you cannot camp overnight at public beaches or parking lots. Overnight camping is only allowed at permitted campgrounds (see our recommended camping locations) and is strictly enforced by the law and local communities. We do not allow illegal and/or renegade camping in our vehicles.

Should we make campsite reservations ahead of time?

Yes! Camping on Maui has become extremely popular and campgrounds fill up fast, so please plan ahead. Once you book a campervan, feel free to email us for guidance if you are having trouble finding a campground to reserve. Also, please do check out our Camping Locations page to see which campgrounds are on the island. We do not allow illegal and/or renegade camping in our vehicles.

Where can we shower or use a restroom?

Among the hundreds of beaches around the island, a few dozen have nice fresh water showers and well-maintained bathrooms between the beach and the parking lot.​​Many campgrounds also have showers available, including Camp Olowalu (You can purchase a $10 day pass if you're not camping here). ​

 

Can we drive up Haleakala?

Yes, but please keep in mind that it's an arduous (10,000 ft in just 45 miles) uphill journey, so schedule enough time for the adventure. Also, we ask that you please do not take multiple trips to the summit as it's exceptionally strenuous on the engine and brakes.

Can we drive the entire east side loop of Maui?

No. The vans are NOT built for driving off-pavement, so dirt roads are off-limits. Especially the rough, winding section of road between Haleakala Park (7 Sacred pools) in Kipahulu and Mile Marker 30 in Kaupo (See the map at the top of the Camping Locations page.) Guests will incur a hefty fee for driving on this prohibited portion of road. 

What comes with the van (cookware, towels, etc.)?​

We provide you with high-quality sheets, a blanket, pillows, stove, fuel, cooking utensils and more. See our booking page for information about what is included!

Do you offer a kama'aina discount?​

Yes! We love to host local Hawai'i residents and show our appreciation with a discounted rate. Please send us a message at aloha@northshorevans.com to receive a discount code. Note that a Hawai'i state ID is required.

What is North Shore Vans' cancellation policy?​

We offer a moderate cancellation policy. Reservations may be cancelled within 24 hours of booking for a full refund. Reservations cancelled after that 24 hour booking period, but more than 7 days before your arrival date will result in a 75% refund. Reservations cancelled 7 days or less before your arrival date will result in a 50% refund.